Verification of Benefits Specialist
Verification of Benefits Job Description Verification of Benefits Specialist contacts insurance companies on behalf of free-standing facilities to verify details of patient’s benefits. The VOB Specialist is also responsible for completing documentation of insurance coverage details and any additional applicable information.
The Responsibilities of a Verification of Benefits Specialist
Daily call live insurance representatives to obtain verification of benefits·
Solid understanding of how insurance works from Deductibles, co-insurances, out of pocket
max, and 4th quarter carry-over·
Meeting high-volume call goals within assigned accounts·
Providing excellent & considerate customer service to each facility·
Meeting defined department goals and activity metrics ·
Working knowledge of computer programs and office equipment·
Must be proficient in using Microsoft
2-4 years Medical Office Experience
High School Diploma or GED
Microsoft Office/Google Docs
A Verification of Benefits Specialist must be great with time management, self-motivated, good listener and have a working knowledge of how insurance works. Excellent documentation and general math skills are a must. Exceptional customer service standards and practices as also a needed. A qualified candidate must be familiar with programs such as Word, Excel, or Google Docs. Behavioral, Rehab, Mental Health experience preferred!