Medical Office Secretary / MA
Essential Duties and Responsibilities
-Schedule appointments for patients.
-Take detailed clinical phone messages for physician or healthcare provider.
-Acquire insurance authorizations for procedures and tests ordered by attending physician.
-Enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician.
-Maintain logging system as required for tracking test results.
-Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
-Schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary.
-May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc.
-May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information.
-Retrieve physician correspondence from dictation service, edit where necessary.
-Prepare physicians’ mail correspondence.
-Compile documents for surgical billing packages
-Maintain, adjust and confirm patient office schedule.
-Help direct patient flow during practice hours.
Education Requirements -Associates Degree or High School Diploma/GED plus two years of related experience.
-Graduate of a Medical Assistant Program if performing clinical duties.
Experience Requirements
-2 years of related experience.
Licensing and Certification Requirements
-Certified Medical Assistant required if performing Medical Assistant duties
General Skills and Competencies --Ability to communicate effectively with multicultural and language-deficit patients
-Effective interpersonal and communications skills required
-Excellent telephone etiquette
-Proficient in medical terminology and HIPAA guidelines
-Knowledge of electronic medical record and/or billing systems preferred, but not required
-Must be able to adapt to a growing and changing environment
