Medical Collections Specialist

Essential duties and responsibilities:

• Manage assigned accounts, ensuring Accounts Receivables are resolved within 30 days


• Works the outstanding accounts on a daily basis to ensure payment of open balances are collected


• Organize and prioritize tasks to meet deadlines


• Assist with increasing cash flow by decreasing our Account Receivables aging account


• Review Bad Debt and Collection reports on a daily basis for all un-paid balances that are greater than 30 days


• Run Aging reports for self-pay, as this would include patient balance after Insurance pays.


• Review Aged Trial Balance Report (ATB) on a regular basis to monitor collection progress and locate any possible problem areas, i.e., accounts being transferred to bad debt by Athena.


• Utilize the most efficient way to successfully obtain payments in a timely manner.


• Proper use of phone and written etiquette when handling correspondence.


• Adherence and compliance to company policies, procedures, operational objectives and goals.


• Maintain strict confidentiality of PHI in adherence and compliance to HIPPA regulations


• Performs other related duties as necessary or assigned, as needed

1 year of experience in healthcare customer service and in an insurance collections field

Strong knowledge of computer billing systems

Identifies and resolves problems in a timely manner

Gathers and analyzes information skillfully.

Detail-oriented with the ability to work on multiple, competing, priorities

Proficient in Microsoft Office and Windows products.

Ability to work well individually and in a team environment

Able to work in a professional, corporate setting

Experience working with customer support/client issues

Excellent oral and written communication skills