Optimum RTS - Home Health Director of Operations / Administrator - Private Duty
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Home Health Director of Operations / Administrator - Private Duty

Location : Salisbury, MD
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Home Health
Job Category : Healthcare - Operations

Job Description :

The Director/Administrator is responsible for the overall leadership and operational aspects of the business in achieving corporate goals and objectives. The Director/Administrator assures an effective and efficient use of resources to maintain high-quality care and customer satisfaction

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.



  • Direct and coordinate the overall development and operational management of the Agency that is consistent with corporate objectives and maximizes resource utilization.

  • Ensure the Agency upholds the standards of a high-quality provider through consistent delivery of high- quality care and exceptional customer service.

  • Provide timely and effective feedback to the senior management.

  • Ensure regulatory standards and compliance

  • Manage expenditures and the annual budget.

  • Recruit/hire/supervise/counsel staff and conduct annual performance evaluations.

  • Provide staff direction through general meetings, outlining clear expectations and accountabilities.

  • Develop relationships with vendors and the business community.

  • Engage in constructive problem-solving and exploration of new ideas.

  • Support change and speak positively about it with employees.

  • Prepare managerial reports according to required timelines.

  • Understand the importance of each task and prioritize the work load, shifting priorities to accommodate change and demand.

  • Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.

  • Work toward high-quality decisions that achieve organizational goals.

  • Maintain absolute confidentiality of all information pertaining to employees, clients and clients' families.

  • Respond to on-call evening and weekend demands, as directed. Maintain on-call materials current with client information, instructions and directions, current roster of care and list of active direct care staff. Prepare and maintain the on-call log and client and employee records. Manage calls according to company policies. Maintain regular and predictable attendance.

Required Qualifications :


  • Bachelor's degree in business administration is highly preferred but will consider other relevant degree programs

  • Five years of experience in positions of increasing responsibility in the healthcare field, preferably in private duty homecare.

  • Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare-industry related-software.

  • Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature. Excel in conflict resolution and solution implementation.

  • Ability to listen and communicate clearly, fluently, diplomatically — both orally and in writing.

  • Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.

  • Present a well-groomed image that reflects the professionalism of the business.

  • Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.

  • Work independently and proactively with minimal direction and/or supervision.


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