Home Health Director of Operations / Administrator - Private Duty

The Director/Administrator is responsible for the overall leadership and operational aspects of the business in achieving corporate goals and objectives. The Director/Administrator assures an effective and efficient use of resources to maintain high-quality care and customer satisfaction

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

• Direct and coordinate the overall development and operational management of the Agency that is consistent with corporate objectives and maximizes resource utilization.


• Ensure the Agency upholds the standards of a high-quality provider through consistent delivery of high- quality care and exceptional customer service.


• Provide timely and effective feedback to the senior management.


• Ensure regulatory standards and compliance


• Manage expenditures and the annual budget.


• Recruit/hire/supervise/counsel staff and conduct annual performance evaluations.


• Provide staff direction through general meetings, outlining clear expectations and accountabilities.


• Develop relationships with vendors and the business community.


• Engage in constructive problem-solving and exploration of new ideas.


• Support change and speak positively about it with employees.


• Prepare managerial reports according to required timelines.


• Understand the importance of each task and prioritize the work load, shifting priorities to accommodate change and demand.


• Make timely, well-informed and appropriate decisions by examining all the relevant and available facts; explore alternatives and commit to action.


• Work toward high-quality decisions that achieve organizational goals.


• Maintain absolute confidentiality of all information pertaining to employees, clients and clients' families.


• Respond to on-call evening and weekend demands, as directed. Maintain on-call materials current with client information, instructions and directions, current roster of care and list of active direct care staff. Prepare and maintain the on-call log and client and employee records. Manage calls according to company policies. Maintain regular and predictable attendance.

REQUIRED JOB KNOWLEDGE AND SKILLS:

• Bachelor's degree in business administration is highly preferred but will consider other relevant degree programs


• Five years of experience in positions of increasing responsibility in the healthcare field, preferably in private duty homecare.


• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare-industry related-software.


• Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature. Excel in conflict resolution and solution implementation.


• Ability to listen and communicate clearly, fluently, diplomatically — both orally and in writing.


• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.


• Present a well-groomed image that reflects the professionalism of the business.


• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.


• Work independently and proactively with minimal direction and/or supervision.