Optimum RTS - Home Care Coordinator
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Home Care Coordinator

Location : Springfield/Northampton, MA
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Home Health
Job Category : Administrative and Support Services

Job Description :
Job Title: Home Care Coordinator

Job Summary:

Well-established, private home care company is seeking a Home Care Coordinator for their office in Springfield or Northampton. The Home Care Coordinator plays a pivotal role in ensuring the smooth operation of the company. This position primarily involves scheduling caregivers and managing basic human resources (HR) responsibilities. The Home Care Coordinator is responsible for coordinating the delivery of home care services to clients, ensuring adequate staffing levels, and maintaining strong relationships with caregivers and clients.

Key Responsibilities:

* Caregiver Scheduling: Develop and maintain an efficient and effective caregiver schedule that meets the needs and preferences of clients. Coordinate with clients and caregivers to ensure optimal staffing levels for each shift and address any scheduling conflicts or changes promptly.

* Client Coordination: Communicate with clients and their families to understand their home care requirements and preferences. Match appropriate caregivers based on skill sets, availability, and compatibility. Regularly assess client satisfaction and address any concerns or issues that may arise.

* HR Duties: Assist with basic human resources tasks, such as recruiting, screening, and onboarding new caregivers. Maintain accurate caregiver records, including certifications, licenses, and background checks. Ensure compliance with company policies, procedures, and relevant regulations.

* Caregiver Support: Serve as the main point of contact for caregivers, providing ongoing support, guidance, and addressing any questions or concerns they may have. Foster a positive and collaborative work environment, promoting open communication and teamwork among caregivers.

* Documentation and Reporting: Maintain accurate and up-to-date records of caregiver schedules, client information, and other relevant documentation. Generate reports as required, such as caregiver attendance, client feedback, and any incidents or accidents that occur during home care services.

Required Qualifications :
Qualifications and Skills:

* High school diploma or equivalent; additional certification or education in healthcare administration, HR, or related fields is a plus but experience is key!
* Proven experience in scheduling/coordination of services in home care or in HR.
* Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
* Strong interpersonal and communication skills, both verbal and written, to effectively interact with caregivers, clients, and team members.
* Proficient computer skills and experience with scheduling software, databases, and Microsoft Office Suite.
* Ability to maintain confidentiality and handle sensitive information with discretion.
* Empathy, compassion, and a genuine interest in providing quality home care services to clients.
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