Director of Medical Practices Operations
The Director of Medical Practice Operations is responsible for the overall operational success of the medical practices assigned to them. Provides strategic leadership and direction utilizing the tools that have been provided, including the coordination of all practice activities except those directly involving professional medical judgment. Ensures the development and implementation of service line plans within assigned specialties, driving practice financial viability and improving operations in terms of quality and processes. Works in collaboration with support departments in order to meet the needs of the practices and maintain efficient operations. Position requires a high degree of independence, initiative, judgment and follow-through on a wide range of sensitive and complex issues.
DUTIES AND RESPONSIBILITIES:
• Leads the day-to-day operations and finances of the medical practices and aligns these initiatives with the strategic vision of the Health Group to promote overall practice growth and development.
• Hires and supervises Practice Managers and other ancillary management staff as applicable.
• Drives financial accountability according to goals and budgets.
• Drives expected outcomes for local and corporate established operational goals.
• Drives improvement around patient experience initiatives set by corporate.
• Engages providers in meeting productivity, clinical quality and service quality goals.
• Lead new site implementations in conjunction with main office departments.
• Coordinate, monitor and improve the operations of each practice; this includes flow management, documentation, training and staffing, oversight of all physician practice operations.
• Responsible for assisting the physician in maintaining a safe and clinically successful practice, including coordination of routine practice audits for clinical best practice, safety and documentation.
• Responsible for maintaining mechanisms for measuring and improving patient satisfaction.
• Responsible for ensuring that the practice is in compliance with all regulatory bodies, including, but not limited to, HIPAA, AHCA, federal, state, city and county regulations, and all patient Medical Records guidelines.
• In conjunction with the Chief Medical Director, the Director is responsible for oversight of the start-up of new physician practices. This includes newly recruited physicians and established physicians.
• Responsible for the compliance and maintenance of the facilities for each practice. This includes routine checks on equipment for safety. On an annual basis, the Director should develop a Facility Plan covering any repairs, renovations or improvements that need to be made in order for the physical environment to meet the expectations of the physicians and our patients.
• Coordinates moves of practice locations and opening of new practices.
• Performs other duties as assigned.
§ Not applicable
• Operational management experience in the healthcare setting.
• Excellent organizational skills.
• Ability to be self-directed and a self-starter.
• Proficient in Microsoft Applications (Word, Excel, Visio and PowerPoint).
• Highly strategic, creative and process oriented.
• Ability to interface and influence at all organizational levels.
• Willing to travel regionally
• Bachelor’s Degree in business management, Health Services Administration, or related field.
• Minimum of 7 years’ experience in management related to healthcare, primary care preferred.
• Proficient experience in compliant coding guidelines, reimbursement procedures, medical records management and efficient practice operations.
• Proficient Experience in HEDIS, MRA, ACO/PCF
• Proficient in Workflow implementation and review
• Strong coaching and leadership skills to drive performance and efficiency at the practice level
• Practical knowledge and experience in working with practice management software systems with the ability to direct workflow in order to optimize operations.
• Experience in budgetary finance and accounting skills with regards to practice management and operations.
General office working conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity required to use desktop computer and peripherals. Exposure to variable weather conditions is likely.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
SAFETY HAZARD OF THE JOB