Customer Service Representative/Dispatcher
Do you have a great personality & communication skills?
Do you have exceptional customer service skills?
Do you want to work in a fun atmosphere with an awesome team?
This company provides IT, Telecom & Cabling services across the US and Canada. We are growing like wildfire and need dynamic customer service pros to help with upcoming projects!
The full-time positions offer excellent benefits including 100% coverage in health, dental, & vision insurance, 401K plus match, profit sharing, company cell phone service, nationwide gym membership and more. Come join a winning team!
In this role, you will support customers and field technicians on service jobs. We pride ourselves in providing exceptional customer service and we need the “best of the best." Our culture is very fast paced, constantly changing, collaborative & positive. We are seeking smart, motivated professionals with a Disney, Ritz Carlton, southern hospitality type personality that can thrive in an exciting unique IT call center environment. Generally. people from the hospitality & restaurant industries and call centers do very well.
We are looking for team members who can work one of the following shifts (with open availability to help out at other times including weekends, as needed):
1) Wednesday – Sunday, 1pm - 10pm
2) Tuesday - Saturday, 1pm - 10pm
Responds to requests by prioritizing and scheduling work order installations and tasks to field technicians for on-time delivery of services
Handles a high volume of outbound & inbound calls - call center
Creates service tickets and scheduling
Verifies that scheduled work orders are ready for dispatch
Actively recruits & schedules technicians for work order requests
Matches technicians to the job ensuring right skills & right tools
Negotiates competitive rates in the recruitment process
Monitors and directs field technicians and order fulfillment tasks
Monitors status and adjusts assignments throughout the shift
Informs and updates field technicians and clients on schedule or technical related issues
Extensive data entry and use of google forms
This is not just inbound customer service. This job entails facilitating jobs with techs & clients all over the US & Canada
Must live within a 30 mile radius of Boynton Beach, FL and also have a home office with excellent high speed internet connection.
Very outgoing, friendly, empathetic, positive outlook, good sense of humor, goes above and beyond for customer - think Ritz Carlton, Disney, & Southwest personalities